Last updated: 18.10.26

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Margeaux Higgins Nutrigenomics (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, book consultations, purchase products, or engage with our services.

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1. What Personal Information We Collect

We may collect the following types of personal information:

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Personal Details

• Name

• Email address

• Phone number

• Billing and shipping address
   

Health Information (Sensitive Information)

• Health history and current concerns

• Dietary, lifestyle, and supplement information

• Information provided during consultations or intake forms

 

Consultation Data (with consent)

• Audio recordings of consultations

• Transcriptions and clinical notes generated using secure AI software

 

Payment & Transaction Information

• Purchase history

• Payment details (processed securely via third-party payment providers — we do not store full card details)

 

Website Usage Data

• IP address

• Browser type

• Pages visited

• Cookies and analytics data

 

2. How We Collect Your Information

We collect information when you:

• Book a consultation (online or telehealth)

• Complete intake or consent forms

• Purchase products or programs through our shop

• Contact us via email or website forms

• Use our website (via cookies and analytics tools)

 

3. How We Use Your Information

Your personal information is used to:

• Provide nutrigenomic and health consultations

• Maintain accurate clinical records

• Process bookings, payments, and orders

• Deliver products and digital services

• Communicate with you regarding appointments, services, or purchases

• Comply with legal and professional obligations

• Improve our services and website functionality

 

We do not sell or rent your personal information.

 

4. Telehealth & AI-Assisted Consultation Notes

With your explicit consent, consultations may be audio recorded and transcribed using secure, healthcare-grade AI software to support accurate clinical documentation.

• Recordings and transcripts are used solely for clinical and administrative purposes

• Data is stored securely and accessed only by authorised personnel

• Information is not used for marketing or AI training

• You may withdraw consent at any time or request recording to stop during a session

 

5. Disclosure of Personal Information

We may disclose your information only where necessary, including to:

• Secure third-party service providers (e.g. booking systems, payment processors, AI transcription tools)

• Delivery and logistics partners (for product shipping)

• Accountants or professional advisers (as required by law)

All third parties are required to comply with privacy and confidentiality obligations.

 

6. Storage & Security of Information

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure, including:

• Secure servers and encrypted platforms

• Restricted access to sensitive information

• Trusted third-party systems compliant with privacy standards

 

7. Cookies & Analytics

Our website may use cookies and analytics tools to improve user experience and site performance.
You can adjust your browser settings to refuse cookies if you prefer.

 

8. Access & Correction

You may request access to, or correction of, your personal information at any time by contacting us using the details below.

 

9. Marketing Communications

We do not send marketing emails unless you have opted in.
You may unsubscribe from communications at any time.

 

10. Online Shop & Payments

All payments are processed through secure third-party payment providers. We do not store full payment card details on our servers.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

 

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

 

Margeaux Higgins
Nutrigenomic Medicine Specialist
Email: brisbanenutrition@outlook.com
Brisbane, Australia